Delivery & ReturnsCustomer information
How your order reaches you, what it costs, and your rights if something isn't right.
Delivery
Free delivery on orders over £150.00.
United Kingdom
Standard Delivery
Standard delivery takes 5–7 business days. Tracking details will be shared once your order is dispatched
£4.50
5-7 business days
Collection in Store
Place your order online and collect it from our store during opening hours once you receive a collection confirmation. Store information is available in the Contact section with the pinned location.
Free
Express Delivery
Express delivery within the UK. Orders are delivered in 1–2 business days, excluding weekends and public holidays
£6.50
1-2 business days
Europe
Standard Delivery
Standard delivery takes 7–10 business days. Tracking details will be shared once your order is dispatched
£8.00
7-10 business days
USA
Standard Delivery
Standard delivery takes 7–10 business days. Tracking details will be shared once your order is dispatched
£8.00
7-10 business days
Africa
Standard Delivery
Standard delivery takes 7–10 business days. Tracking details will be shared once your order is dispatched
£8.00
7-10 business days
Asia
Standard Delivery
Standard delivery takes 7–10 business days. Tracking details will be shared once your order is dispatched
£8.00
7-10 business days
Delivery times are estimates from dispatch and exclude weekends and public holidays.
Returns
Changed your mind? You can return items bought online within 30 days of receiving them, for a refund or an exchange.
Underwear and swimwear must be unworn and unwashed, in their original packaging with tags and any hygiene liner intact. For hygiene reasons we can't accept underwear that has been worn.
Fragrance, hair care and body care must be unopened, with any seals intact.
Return postage is paid by you, unless the item is faulty or we sent you the wrong item. We recommend a tracked service and keeping your proof of postage.
Wrong size? We'll send you a different size free of charge. You just cover the cost of sending the original back.
We refund you within 14 days of receiving your return, to your original payment method. If you return your whole order within 14 days of receiving it, we also refund the standard delivery charge you paid.
Faulty, damaged or not what you ordered? Contact us within 30 days and we'll replace or refund it, including return postage. Your statutory rights under UK consumer law are not affected.
To start a return or exchange, contact us with your order number before sending anything back.
Contact us
To ask about an order, start a return or cancel, email hector@hectorsglobalhair.com or call +44 (0) 20 88787069. You can also visit us at 73 Lower Richmond Road, Mortlake, London SW147HJ.
Not sure about sizing? See our underwear size guide before you order.